FAQ

FAQ Help Center

Here you will find important information to clarify questions and uncertainties on the part of shoppers

popular questions

Here are the most popular questions. We hope you find the answer you are looking for

We are shipping the products wherever you are.

You can pay online by card via our Viva Wallet service or Pay Pal service, with a bank deposit, or by cash at our physical shop or pay on delivery.

If for any reason you want to return a product, please get in touch with us. We accept product returns only after contact and within 10 days of purchase, and for products that are not custom orders. For the frames, we have to evaluate the situation to accept the frame back. The condition of the product should be excellent and the product should be in its original packaging in order to get a refund. Return costs are borne by the customer.

Free shipping for purchases over 49 € in Greece
Cost for Greece: 3,00 €

Free shipping for purchases over 100 € in Cyprus – Balkans
Cost for Cyprus – Balkans: 17,50 €

Free shipping for purchases over 120 € in Europe
Cost for Europe: 23,50 €

Free shipping for purchases over 140 € in the rest of the World
Cost for the rest of the World: 28,50 €

You can buy a Peurakka gift Card on our site. The Card can be used only once.

Coupons send by newsletter have their own policy which you will find in the corresponding email on how to use the coupon.

Find the product you like and choose the material, the printing type, the size you want, and the frame you choose to complete the artwork. After that add the product to the cart and continue to checkout, where you will apply the discount code if you have one. Fill out the form, complete the payment and we will send you the order.

Can’t find an Answer?

Delivery & discounts

Yes, we do. We advise you to enroll in our newsletter to get exclusive sales, and sales coupons and get up to date about our sales in our online shop

Follow us on our social media and subscribe to our newsletter.

Our policy is to execute your order within a day. After that, we hand your order to the shipping company.

Product questions

Here are some questions regarding our products and manufacturing process questions.

We use fine art paper and canvas, luster, and mat. The paper minimum thickness is 180gsm and 350gsm minimum for the canvas and we can go up to the customer’s thickness of choice. However, we can have more paper and canvas brands for special orders.

The available product sizes are those shown on every product choice of size and material.

Giclée is a French term meaning “spray”, referring to how an inkjet printer works. We use high-quality inkjet printers up to 2400 dpi that use small sprayers that can create millions of colors and accurately apply ink, combining a range of 12 pigment ink cartridges for high-quality, museum-level printing and durability up to 200 years.

We use only the highest premium quality Canon Lucia Pro pigment inks to bring supreme quality to your prints. Pigmented ink consists of a very fine powder of solid colorant particles suspended in a liquid carrier. In difference from the standard dye-based inks the pigment inks last about 𝟮𝟬𝟬 𝘆𝗲𝗮𝗿𝘀
achieving 𝗠𝘂𝘀𝗲𝘂𝗺 Archival quality (Giclée) they are 𝗪𝗮𝘁𝗲𝗿-𝗿𝗲𝘀𝗶𝘀𝘁𝗮𝗻𝘁 and they can resist the exposure to UV light.

Our choice is the 12 ink Canon imagePROGRAF PRO series.

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